Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. Buyers may have a number of issues with the item that they received. I explained my case to Mercari and they sided with the buyer. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him.
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